Skip to main content

Measuring Knowledge Management

So now that my company has decided to embark on a Knowledge Management (KM) path the inevitable question is: How do you measure success of the KM program? From the research I have done there seems to be no easy answers. The main issues are:

  1. KM is a soft subject, it enables many different activities within a Professional Services organization but is not directly responsible for these activities.
  2. Direct impact of KM on hard metrics such as Profitability, Resource Utilization, Resource Productivity, Margin etc are hard to attribute directly to KM, as any number of factors can influence these areas.
  3. Collection of metrics can prove to be just as difficult as determining the appropriate metrics.

From the research I’ve done and conversations with my Board and other individuals I’ve come up with a categorized system of metrics.

  • Indirect: These are metrics that KM has some degree of impact on but cannot be directly and solely attributed to KM activities. Such metrics include, Year over Year or Quarter over Quarter increase in:
    • Profitability
    • Margin
    • Overall Revenue
    • Other metrics that are measurable at a business unit level
    • Revenue from partners
  • Direct: These are metrics that KM has a direct impact on and can be recognized as having contributed to. Capture of these metrics may require specialized tools or surveys. Metrics can include:
    • Employee satisfaction with finding information
    • Enhanced Customer & Employee collaboration
    • Enhanced Employee & Employee collaboration
    • Reduced ramp up time for new employees/partners
  • Program: These are metrics about the KM program itself, in my case the Professional Services KM program.
    • Increase in the number of Project Reviews
    • Number of Knowledge assets grows
    • Increase in the number Communities of Practice
    • Number of hours spent by consultants on KM capture, update and use



http://kmapprentice.wordpress.com/2007/04/05/measuring-knowledge-management/

Comments

Post a Comment

Popular posts from this blog

Vincent Chukwuemeka Ike's The Potter's Wheel

Currently reading Chukwuemeka Ike's The Potter's Wheel very interesting paper pack written by a prolific Nigeria writer the story set during the second World War and the only means of modern entertainment was the The Mobile Cinema Van. the book is very rich is proverbs and a lot of wise words The main character is Obuechina Maduabuchi ( mouthful) who happened to be the only boy born to his parents Mama Obu( short form of Obuechina) and Papa Lazarus Maduabuchi among six older sisters. Due to the "value" placed on the male child, he become a totaly spoilt brat, though academically brilliam Obu was growing into a hopelessly spoilt child to reverse this trend, Papa Lazarus decided to send him away as a servant to a schoolmasster with a dragon of a wife Of course, Obu goes and comes back very different published by University Press PLC Ibadan Nigeria 1993 email address is unipress AT skannet.com.gh though first published by Harvill Press 1973 ISBN 9780302832 WORDS FROM TH...
4 comments
Read more

Evidence : Success of Connecting Citizens to Parliament Project by @penplusbytes

"The Committee on Government Assurances was established to play an oversight role of the Executive arm of government in Ghana. We were faced with the challenge of interacting effectively with citizens and getting their valuable feedback on project delivery statuses. You can understand our excitement when we started the Connecting Citizens to Parliament Project in partnership with Penplusbytes to implement an innovative mechanism of connecting citizens to Parliament, using new digital technologies including SMS, an online portal, a Mobile App and WhatsApp. Our work was more efficient as, for the first time ever, we had a dedicated website on which citizens could report on projects within their communities and reach out to us via an integrated media system about other governance issues that they had concerns with. The project also equipped our committee members with technology, information and knowledge management skills. We call on all stakeholders to support us, sustain the succes...
Post a Comment
Read more

African Media To Promote Geospatial Science

The United Nations Economic Commission for Africa (UNECA) has established a forum aimed at enhancing the capacity of the media in the promotion, advocacy and awareness-creation of Geospatial Information Science (GIS) on the African continent. Geospatial Information Science refers to the technology used for the measurement, analysis and visualisation of features or spatial phenomenon occurrences. For instance, in the mining and oil sector, resources on the earth's surface require sophisticated technology to discover, extract and manage and since mining and   drilling of oil require accurate knowledge of the earth's surface and subsurface.   Geospatial technology is best suited for the exploration and extraction of mineral deposits. Again, projects such as roads and waterways require geospatial technologies for planning, construction and implementation. According to the UNECA, GIS and related disciplines are now commonly found as the drivi...
Post a Comment
Read more